Privacy Policy

At Savannah & Oliver, we respect your privacy and are committed to handling your personal information responsibly. Savannah & Oliver operates this online store, including all content, features, and services available through it (the "Services"). Our store is powered by Shopify.

This Privacy Policy explains what personal information we collect, how we collect it, why we use it, when we may share it, and how you can contact us. By using our Services, you acknowledge that you've read and understood this policy.

Personal Information We Collect

Contact information — name, delivery/billing address, phone, email
Payment information — processed securely by our payment provider; we don't store full card details
Order information — products purchased, returned, or exchanged
Customer service communications
Device and technical information — IP address, browser type, device type
Website usage information — how you browse and interact with our store

How We Obtain Personal Information

Directly from you (placing an order, contacting us)
Automatically through cookies and similar technologies
Through service providers (Shopify, payment processors, email/marketing tools, shipping partners)

How We Use Your Personal Information

Process orders, arrange delivery, handle returns
Improve our website and shopping experience
Send marketing communications where permitted — you can unsubscribe anytime
Prevent fraud and protect the security of our store
Comply with legal and tax obligations

How We Share Personal Information

We share information only where reasonably necessary to run our business:

Shopify and other technology providers
Payment processors
Canada Post and other shipping/fulfillment partners
Email marketing platforms (e.g., for order updates and promotions)
Legal authorities, where required by law

We do not sell or rent your personal information.

Relationship with Shopify

Our store is hosted on Shopify, which may collect and process information relating to your interaction with our store to provide, maintain, and improve its services. Information may be transmitted to Shopify and processed outside Canada as a result. See the Shopify Consumer Privacy Policy for details.

Cookies & Tracking

Our website uses cookies to enable core functionality, analyze traffic, and improve marketing effectiveness. You can manage cookie preferences through your browser settings.

Children's Information

Our Services aren't intended for children, and we don't knowingly collect personal information from children.

Security & Retention

We take reasonable steps to protect personal information, but no method of transmission over the internet is 100% secure. We retain information only as long as reasonably necessary to fulfill the purposes above or meet legal obligations.

Your Privacy Rights

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you may have the right to access, correct, or request deletion of your personal information, and to withdraw consent to certain uses. To exercise these rights, contact us at info@savannaholiver.com. We may need to verify your identity first.

Privacy Complaints

If you have a concern about how we've handled your personal information, contact us directly. If unresolved, you may also contact the Office of the Privacy Commissioner of Canada.

International Transfers

As Savannah & Oliver is operated from the Netherlands, your personal information may be processed or stored outside Canada, including in the Netherlands and by international service providers. We take reasonable steps to ensure appropriate safeguards are in place.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date will reflect the most recent revision.

Contact Information

Store Name: Savannah & Oliver
Company Name: BT-Sales
Company Registration Number: 89136497
Email: info@savannaholiver.com
Phone: +1 6722125817
Business Address: Nieuwe Trekweg 10, 8861 KD Harlingen
Warehouse Address: 3500 Laird Road, Mississauga, Ontario L5L 5Y4, Canada

Note: This warehouse is used for logistics and shipping purposes only. It is not a returns address. Returns sent to this address cannot be accepted.