Shipping Policy

At Savannah & Oliver, we're dedicated to offering customers across Canada a simple and dependable shipping experience. Below you'll find important information about how orders are processed, shipped, and delivered.

General Shipping Information

We currently deliver orders across Canada. Shipping availability and delivery times may vary depending on the destination.

Order Processing Time

Orders placed Monday through Saturday are processed and shipped within 24 hours. We do not process or fulfill orders on Sundays — orders placed on a Sunday begin processing the following Monday. During high-demand periods or sales events, processing may take slightly longer.

Some items are made to order. For these products, processing may take longer than our standard 24-hour window; where this applies, the expected processing time will be noted on the product page.

Shipping Costs

Free shipping on all orders across Canada, with no minimum purchase required.

Estimated Delivery Times

Processing time: within 24 hours (Monday–Saturday); orders placed Sunday begin processing the next business day
Transit time: 6–9 business days (via Canada Post)
Estimated total delivery time: approximately 7–10 business days

These are estimates and cannot be guaranteed. Delivery may take longer due to carrier delays, Canadian public holidays, severe weather, high shipping volumes, incorrect address information, or other circumstances beyond our control.

Shipping Restrictions

We currently ship to addresses across Canada. Some remote areas may be subject to delivery restrictions or extended timeframes based on Canada Post's service coverage.

Failed Deliveries and Returned Parcels

If a parcel can't be delivered due to an incorrect address or unsuccessful delivery attempts, it may be returned to us. We'll contact you to discuss next steps. Where a reshipment is needed because of incorrect address details provided by the customer, additional shipping charges may apply.

Lost or Damaged Parcels

If your parcel is lost, arrives damaged, or you experience another delivery issue, please contact us as soon as possible at info@savannaholiver.com. We'll follow up with Canada Post where necessary. If your parcel arrives damaged, please keep the packaging and any delivery documentation, as this may help with the investigation.

Updates to This Policy

We may revise this Shipping Policy to reflect changes to our shipping arrangements or operations. The latest version will always be available on this page.

Contact Information

Store Name: Savannah & Oliver
Company Name: BT-Sales
Company Registration Number: 89136497
Email: info@savannaholiver.com
Phone: +1 6722125817
Business Address: Nieuwe Trekweg 10, 8861 KD Harlingen
Warehouse Address: 3500 Laird Road, Mississauga, Ontario L5L 5Y4, Canada

Note: This warehouse is used for logistics and shipping purposes only. It is not a returns address. Returns sent to this address cannot be accepted.