Terms of Use

Welcome to Savannah & Oliver. Throughout these Terms, "we," "us," and "our" refer to Savannah & Oliver, operated by BT-Sales. We operate this online store, including all information, content, products, and services made available through it (the "Services"). Our store is hosted on Shopify.

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy.

1. Access and Account

By using our Services, you confirm you're legally able to enter a binding agreement. You're responsible for the accuracy of the information you provide and for keeping any account login details secure.

2. Our Products

We make reasonable efforts to ensure product descriptions and images are accurate, though colours and details may appear differently depending on your device. Product availability and pricing may change without notice.

3. Orders

Submitting an order is an offer to purchase. We may decline or cancel an order where a product is unavailable, a pricing error has occurred, or fraud is suspected. Returns and refunds are handled per our Returns and Refunds Policy.

4. Prices and Billing

All prices are subject to change and listed in CAD. Applicable taxes and shipping charges are shown before checkout. You agree to provide accurate payment information.

5. Shipping and Delivery

Delivery timeframes are estimates only and may be affected by carrier delays, customs, weather, or other circumstances outside our control. See our Shipping Policy for details.

6. Intellectual Property

All content on our site — trademarks, logos, text, images, and designs — is owned by or licensed to Savannah & Oliver unless stated otherwise. You may not reproduce or commercially exploit our content without permission.

7. Third-Party Tools and Links

Our Services may link to or include tools provided by third parties. We don't control and aren't responsible for third-party websites or services.

8. Relationship with Shopify

Savannah & Oliver is powered by Shopify. Purchases are transactions between you and Savannah & Oliver — Shopify isn't responsible for products sold or order fulfillment.

9. Privacy

Personal information is handled per our Privacy Policy. Your information may be processed outside Canada, including in the Netherlands, where required to provide our Services.

10. Feedback

If you submit reviews or other feedback, you grant us permission to use it in connection with operating and promoting our Services.

11. Errors and Omissions

Our website may occasionally contain typographical errors relating to products, pricing, or availability. We reserve the right to correct these when identified.

12. Prohibited Uses

You agree not to use our Services for unlawful purposes, to infringe our intellectual property, to distribute malware, to scrape our website without permission, or to attempt unauthorized access to our systems.

13. Termination

We may suspend or terminate access to our Services where you materially breach these Terms.

14. Limitation of Liability

To the extent permitted by law, we're not responsible for losses arising from circumstances outside our reasonable control. Nothing in these Terms limits any consumer rights that cannot legally be excluded under applicable law.

15. Governing Law

These Terms, and any dispute arising from your use of our Services or a purchase made through our store, are governed by the laws of the Netherlands, where BT-Sales is registered and operates from. This does not affect any mandatory consumer protection rights you're entitled to under the laws of Canada or your province of residence, which continue to apply regardless of this clause.

16. Changes to These Terms

We may update these Terms from time to time by publishing a revised version on this page. Continued use of our Services after changes constitutes acceptance.

Contact Information

Store Name: Savannah & Oliver
Company Name: BT-Sales
Company Registration Number: 89136497
Email: info@savannaholiver.com
Phone: +1 6722125817
Business Address: Nieuwe Trekweg 10, 8861 KD Harlingen
Warehouse Address: 3500 Laird Road, Mississauga, Ontario L5L 5Y4, Canada

Note: This warehouse is used for logistics and shipping purposes only. It is not a returns address. Returns sent to this address cannot be accepted.